Frequently Asked Questions

How long does delivery take within Australia ?

Delivery usually takes 2 to 5 business days however please allow up to 10 days in regional and remote locations.

Are your items of good quality and workmanship?

We only sell products we have quality tested and deem to be of good quality and reliable.

Where can I get help if I need it?

Wongs Warehouse is committed to offering the BEST customer service. If you have any questions please contact us via our contact page on the website: Contact

Where is my item?

Please refer to the product listing on the website for the specific handling times for the item(s) you have ordered. Once we have shipped your item, we will email your confirmation of your order. Please contact us if you have not recieved your delivery.

Can I come and pickup the item?

Currently we do not offer local pickup.

Do you ship internationally?

Contact Us ! We may be able to help depending on the quantity required. International Customers will have their items shipped from our warehouse and international delivery times can take approximately 7 - 21 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

What forms of payment do you accept?

You can pay for your order using a PayPal account or a credit card or debit card. PayPal is one of Australia's most secure and trusted payment methods offering our customers the reassurance of safe shopping.

What is your return policy?

Please check our Returns page for full information.

How long do I have to return my purchase?

You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

How long does it take to receive my exchanged item?

We will process your exchange within 5 business days of receiving your return.

If I need to return an item, does it need to be in its original condition and packaging?

Any item returned back to us must be sent back in THE SAME condition as received.

I would like to return an item, what do I do now?

Please email us regarding the return instructions.

Payment Methods Accepted

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